Practice Examples in Service-now



  1. Cancel the incident form submission if user has typed "Credit Card" in short description. (User OnSubmit Client Script)


  2. User should not insert or update the incident record if user has entered "password" in work notes or comments.


  3. Show AddINFO message "Caller and Assigned to are same" if caller and assinged to users are same.


  4. Show alert "Manager are same for Caller and Assinged to User" if the caller's manager and assigned to user's manager are same for incident.


  5. User should not select a user for assinged to field for incident record if user does not have email id.


  6. Make state readonly if loggedin user and caller are same on incident form.


  7. Make state readonly if state=New on incident form.


  8. Set Assinged to= Pavan if category=Network.


  9. Show alert if the state changed from Resolved to In Progress.


  10. Whenever caller changed the comment field for incident set state=In Porogress.


  11. User should not change the state from Resolved to In Progress without putting comment on incident form.


  12. Show Comment and worknote value in AddINFO message after insert or update of incident record.


  13. Caller user should not have access to Assignment group and Assigned to field on incident form.


  14. User should see "xxx-xxx-xxxx" in short description on form whenever short description contains mobile number.


  15. User should not submit the incident form without setting short description and description field values.


  16. Show alert if current loggedin user is member of particular group (Database).